Clearance Grade: We purchase wholesale stock, which may have some wear and tear on the packaging. However, the item inside is still brand new. – Open-Box Grade: We purchase wholesale returned stock, which has been opened but not used. The item inside is still brand new. – Refurbished Grade: We purchase wholesale liquidation stock, which may have been used minimally, moderately, or extensively. Our experts carefully test, grade, and certify each item. You pay for the quality of the product based on its grading.